[instaviz-users] App Submission problem: urgent help needed!

[Sam Pinches]

could it be that the graph has to be saved before you export it? ie  
leave and return to the graph or export will crash?
On 04/12/2008, at 2:36 PM, Beau Giles wrote:

> Glen;
>
> First time I tried uploading a large graph it crashed.
> Here's the device log taken from the iPhone Configuration Utility;
> http://pastebin.ca/1275528
>
> And the 'Instaviz_2008-12-04-135129_local.plist' file as well
> (jailbroken iPhone)
> http://pastebin.ca/1275532
>
> Testing Details;
> iPhone 3G (running OS 2.2) jailbroken
> Exporting over WiFi (no phone coverage at my location, but have 3G
> enabled, if that makes a difference)
> Used the Pixelglow iDisk settings as included in the email.
>
> However, after instaviz crashed, I have been able to reopen instaviz
> and export graphs just fine, both large and small, without another
> crash.
> Can't try over 3G/EDGE/GPRS at the moment, sorry.
>
> - Beau
>
>
> On 04/12/2008, at 1:39 PM, Glen Low wrote:
>
>> Hi All
>>
>> It seems there was a problem with the binary I uploaded to Apple.
>> Instaviz crashes when it tries to export to iDisk when it's run by
>> Apple, but nicely enough it refuses to crash on my system. They sent
>> me crash reports but not the console logs, so it's fairly difficult  
>> to
>> isolate the bug.
>>
>> Therefore, I would appreciate it if you could test out as many
>> different scenarios as you can for me.
>>
>> 1.	If you don't have Xcode running on your Mac, download and install
>> one of the following:
>>
>> 	a.	if you have a Mac: http://support.apple.com/downloads/iPhone_Configuration_Utility_1_1_for_Mac_OS_X
>> 	b.	if you have a Windows PC: http://support.apple.com/downloads/iPhone_Configuration_Utility_1_1_for_Windows
>>
>> 2.	Pick one from each option and note it down:
>>
>> 	a.	Hardware: iPod Touch 1st gen OR iPod Touch 2nd gen OR  iPhone 1st
>> gen OR iPhone 3G
>> 	b.	Operating System installed: iPhone OS 2.0 OR 2.1 OR 2.2 (Settings
>>> General > About and read "Version")
>> 	c.	WiFi: on OR off (Settings > Network > Wi-Fi > slide the slider to
>> on or off)
>> 	d.	3G / Edge settings: on OR off (not sure how to do this since I
>> don't have an iPhone handy)
>> 	e.	Graphs: use a small (< 10 nodes) OR big (>= 10 nodes) graph.
>>
>> 3.	In Instaviz, export the graph
>>
>> 	a.	With the graph up, double-tap to get the Graph Settings.
>> 	b.	Scroll down and tap the Export Graph.
>> 	c.	Choose the following settings:
>>
>> 	iDisk
>> 	Directory: Documents
>> 	User Name: pixelglow
>> 	Password: whatever
>>
>> (you can use the above settings since I've temporarily set my account
>> password to whatever for testing.)
>>
>> 4.	If there is a crash, it will spontaneously return to the home
>> screen (or "Springboard"). If you get a crash, do the following:
>>
>> 	a.	Open the iPhone Configuration Utility on your computer.
>> 	b.	Connect the iPhone or iPod back to the computer.
>> 	c.	In the Utility choose Devices > (iPhone name) > Console.
>> 	d.	Click on Reload.
>> 	e.	Click on Save Selection As and choose a place to put the txt  
>> file.
>>
>> 5.	IMPORTANT STEP: grab the txt file in 4.e. and the list of options
>> you used, and send the list an email with them. (This will help avoid
>> duplicate scenarios.)
>>
>> 6.	Repeat from 2. but choose a different set of options if possible.
>>
>> Thanks for your help in advance!
>>
>>
>>
>>
>>
>> Cheers, Glen Low
>>
>>
>> ---
>> pixelglow software | simply brilliant stuff
>> www.pixelglow.com
>> aim: pixglen
>>
>> _______________________________________________
>> instaviz-users mailing list
>> instaviz-users at pixelglow.com
>> http://lists.pixelglow.com/listinfo/instaviz-users
>
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