[instaviz-users] App Submission problem: urgent help needed!

[Beau Giles]

Glen;

First time I tried uploading a large graph it crashed.
Here's the device log taken from the iPhone Configuration Utility;
http://pastebin.ca/1275528

And the 'Instaviz_2008-12-04-135129_local.plist' file as well  
(jailbroken iPhone)
http://pastebin.ca/1275532

Testing Details;
iPhone 3G (running OS 2.2) jailbroken
Exporting over WiFi (no phone coverage at my location, but have 3G  
enabled, if that makes a difference)
Used the Pixelglow iDisk settings as included in the email.

However, after instaviz crashed, I have been able to reopen instaviz  
and export graphs just fine, both large and small, without another  
crash.
Can't try over 3G/EDGE/GPRS at the moment, sorry.

- Beau


On 04/12/2008, at 1:39 PM, Glen Low wrote:

> Hi All
>
> It seems there was a problem with the binary I uploaded to Apple.
> Instaviz crashes when it tries to export to iDisk when it's run by
> Apple, but nicely enough it refuses to crash on my system. They sent
> me crash reports but not the console logs, so it's fairly difficult to
> isolate the bug.
>
> Therefore, I would appreciate it if you could test out as many
> different scenarios as you can for me.
>
> 1.	If you don't have Xcode running on your Mac, download and install
> one of the following:
>
> 	a.	if you have a Mac: http://support.apple.com/downloads/iPhone_Configuration_Utility_1_1_for_Mac_OS_X
> 	b.	if you have a Windows PC: http://support.apple.com/downloads/iPhone_Configuration_Utility_1_1_for_Windows
>
> 2.	Pick one from each option and note it down:
>
> 	a.	Hardware: iPod Touch 1st gen OR iPod Touch 2nd gen OR  iPhone 1st
> gen OR iPhone 3G
> 	b.	Operating System installed: iPhone OS 2.0 OR 2.1 OR 2.2 (Settings
>> General > About and read "Version")
> 	c.	WiFi: on OR off (Settings > Network > Wi-Fi > slide the slider to
> on or off)
> 	d.	3G / Edge settings: on OR off (not sure how to do this since I
> don't have an iPhone handy)
> 	e.	Graphs: use a small (< 10 nodes) OR big (>= 10 nodes) graph.
>
> 3.	In Instaviz, export the graph
>
> 	a.	With the graph up, double-tap to get the Graph Settings.
> 	b.	Scroll down and tap the Export Graph.
> 	c.	Choose the following settings:
>
> 	iDisk
> 	Directory: Documents
> 	User Name: pixelglow
> 	Password: whatever
>
> (you can use the above settings since I've temporarily set my account
> password to whatever for testing.)
>
> 4.	If there is a crash, it will spontaneously return to the home
> screen (or "Springboard"). If you get a crash, do the following:
>
> 	a.	Open the iPhone Configuration Utility on your computer.
> 	b.	Connect the iPhone or iPod back to the computer.
> 	c.	In the Utility choose Devices > (iPhone name) > Console.
> 	d.	Click on Reload.
> 	e.	Click on Save Selection As and choose a place to put the txt file.
>
> 5.	IMPORTANT STEP: grab the txt file in 4.e. and the list of options
> you used, and send the list an email with them. (This will help avoid
> duplicate scenarios.)
>
> 6.	Repeat from 2. but choose a different set of options if possible.
>
> Thanks for your help in advance!
>
>
>
>
>
> Cheers, Glen Low
>
>
> ---
> pixelglow software | simply brilliant stuff
> www.pixelglow.com
> aim: pixglen
>
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